NHS - Health Help Now

Whatever the time,

wherever you are,

find the right treatment

in Buckinghamshire

for you.

We hope that you're not having any problems using this website. However, if you do have any difficulty viewing the site, there are some things you can do to make it easier. These include changing the settings of your browser to better suit your needs and using specially provided keyboard shortcuts in case you have difficulty using a mouse.

  • Changing browser settings
  • Access keys
  • Mapping

Changing browser settings

If you are having difficulties viewing our pages, most browsers allow users to change the settings in order to alter the way pages are displayed, which may improve readability.

Most browsers allow you to:

  • Ignore settings specified by a web page
  • Change the size of the font
  • Change the style of the font
  • Change the colour of the font
  • Change the background colour
  • Stop images downloading (so they are not visible).

To change your settings, please click on one of the following browser types for a step by step guide:

Internet Explorer

  • How do I ignore the font / colour settings specified on healthhelpnow-nhs.net in Internet Explorer?
  • How do I change the colours of the text and background on healthhelpnow-nhs.net in Internet Explorer?
  • How do I change the font style on healthhelpnow-nhs.net in Internet Explorer?
  • How do I change the font size on healthhelpnow-nhs.net in Internet Explorer?
  • How do I stop images downloading in Internet Explorer?

How do I ignore the font / colour settings specified on healthhelpnow-nhs.net in Internet Explorer?

1. From the browser menu, go to the 'Tools' menu and select 'Internet Options'
2. Click on the 'Accessibility' option, which can be found under the 'General' tab.
3. You will see the following options:

  • Ignore colours specified on web pages
  • Ignore font styles specified on web pages
  • Ignore font sizes specified on web pages


4. Tick the options that are appropriate to you.
5. Click 'OK'
6. Click 'OK' again to close the 'Internet Options' box


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How do I change the colours of the text and background on healthhelpnow-nhs.net in Internet Explorer?

1. From the browser menu, go to the 'Tools' menu and select 'Internet Options'
2. Click on the 'Colours' option, which can be found under the 'General' tab
3. Untick the 'Use windows colours' option
4. Select your own text and background colours (black text on a yellow background provides the most contrast)
5. To change the colours of visited and unvisited links, click on the colours and select your preferred colour from the palette that appears
6. Click 'OK'
7. Click 'OK' again to close the 'Internet Options' box
8. From the browser menu, go to the 'Tools' menu and select 'Internet Options'
 
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How do I change the font style on healthhelpnow-nhs.net in Internet Explorer?

1. From the browser menu, go to the 'Tools' menu and select 'Internet Options'
2. Click on the 'Accessibility' option, which can be found under the 'General' tab
3. Tick the 'Ignore font styles specified on web pages' option
4. Click 'OK'
5. Back at the 'General' tab, click 'Fonts'
6. From this screen you can change the way your pages display 'web page font' and 'plain text font.' Once you have chosen your required settings, click 'OK'
7. Click 'OK' again to close the 'Internet Options' box

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How do I change the font size on healthhelpnow-nhs.net in Internet Explorer?

1. Go to 'View' and select 'Text Size' and select the appropriate size text, e.g. 'largest'
2. Adjust as appropriate

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How do I stop images downloading in Internet Explorer?

1. This allows you to only view text and the page will load much faster
2. From the main menu, go to the 'Tools' menu and select 'Internet Options'
3. Go to the 'Advanced' tab
4. Scroll down the settings until you reach 'Multimedia'
5. Untick the 'Show pictures' option
6. Click 'OK' to close the 'Internet Options' box.

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Netscape 7x

  • How do I ignore the font / colour settings specified on healthhelpnow-nhs.net in Netscape?
  • How do I change the colours of the text and background on healthhelpnow-nhs.net in Netscape?
  • How do I change the font style on healthhelpnow-nhs.net in Netscape?
  • How do I change the font size on healthhelpnow-nhs.net in Netscape?
  • How do I stop images downloading in Netscape?

How do I ignore the font/colour settings specified on healthhelpnow-nhs.net in Netscape?

1. From the main menu, go to the 'Edit' menu and select 'Preferences'
2. Select 'Appearance' then 'Colours'
3. Under the heading 'When a web page provides its own colours and background' check the option next to 'Use my chosen colours, ignoring the colours and background image specified'
4. Click 'OK' to close the 'Preferences' box

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How do I change the colours of the text and background on healthhelpnow-nhs.net in Netscape?

1. From the main menu, go to the 'Edit' menu and select 'Preferences'
2. Select 'Appearance' then 'Colours'
3. Under the heading 'Text and Background' select your own text and background colours (black text on a yellow background provides the most contrast)
4. To change the colours of visited and unvisited links, click on the colours and select your preferred colour from the palette that appears
5. Click 'OK' to close the 'Preferences' box

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How do I change the font style on healthhelpnow-nhs.net in Netscape?

1. From the main menu, go to the 'Edit' menu and select 'Preferences'
2. Select 'Appearance' then 'Fonts'
3. Change the font type to your required settings
4. To use these fonts when you visit all websites in future, untick the option next to 'Allow documents to use other fonts'
5. Click 'OK' to close the 'Preferences' box

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How do I change the font size on healthhelpnow-nhs.net in Netscape?

1. From the main menu, go to the 'View' menu and select 'Text Zoom'
2. Select the appropriate size text, e.g. 'Larger' Netscape also allows you to choose the size of the text as a percentage of the original, e.g. 150%

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How do I stop images downloading in Netscape?

1. This allows you to only view text and the page will load much faster
2. From the main menu, go to the 'Edit' menu and select 'Preferences'
3. Select 'Privacy & Security' then 'Images'
4. Under the heading 'Image Acceptance Policy' check the option next to 'Do not load any images'
5. Click 'OK' to close the 'Preferences' box

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Opera

  • How do I ignore the font / colour settings specified on healthhelpnow-nhs.net in Opera?
  • How do I change the colours of the text and background on healthhelpnow-nhs.net in Opera?
  • How do I change the font style on healthhelpnow-nhs.net in Opera?
  • How do I change the font size on healthhelpnow-nhs.net in Opera?
  • How do I stop images downloading in Opera?

How do I ignore the font/colour settings specified on healthhelpnow-nhs.net in Opera?

1. Click on the Opera icon to access the main menu, then click on 'Settings' and select 'Preferences'

2. Click on the ‘Advance’ tab followed by ‘Content’ and click on ‘Style Options’
3. On the ‘Presentation Modes’ tab under the 'Author mode' heading, untick the boxes next to 'Page style sheet' and 'Page fonts and colours''
4. Click 'OK to close the 'Preferences' box

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How do I change the colours of the text and background on healthhelpnow-nhs.net in Opera?

1. Click on the Opera icon to access the main menu, then click on 'Settings' and select 'Preferences'

2. Select ‘Web pages’ tab followed by 'Fonts and colours'
3. Highlight the font type you would like to change, e.g. 'Normal' or 'Heading 1'
4. Click the 'Choose' button to the right. This will bring up a 'Font' box where you can change the font, font style and font size. Choose the settings that are suitable for you
5. Click 'OK' to close the 'Font' box
6. Back at the 'Fonts and colours' options, click on the box to the right of Background colour' and select your preferred colour from the palette that appears
7. To change colours of visited and not visited links, at 'Link style' click on the 'My link style' box to the right
8. The 'Links style' box will appear. Click on the colours and select your preferred colour from the palette that appears
9. Click 'OK' to close the 'Link style' box
10. Select ‘Advanced' followed by ‘Content’ and ‘Style options’
11. Under the 'Author mode' option within the ‘Presentation Modes’ tab, untick the boxes next to 'Page style sheet' and 'Page fonts and colours'
12. Click 'OK' to close the 'Preferences' box

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How do I change the font style on healthhelpnow-nhs.net in Opera?

1. Click on the Opera icon to access the main menu, then click on 'Settings' and select 'Preferences'
2. Select ‘Web pages’ tab followed by 'Fonts and colours'
3. Highlight the font type you would like to change, e.g. 'Normal' or 'Heading 1'
4. Click the 'Choose' button to the right. This will bring up a 'Font' box where you can change the font, font style and size of the font. Choose the settings that are suitable for you
5. Click 'OK' to close the 'Font' box
6. To use these fonts when you visit all websites in future select 'Page style' (under 'Fonts and colours')
7. Select ‘Advanced' followed by ‘Content’ and ‘Style options’
8. Under the 'Author mode' option within the ‘Presentation Modes’ tab, untick the boxes next to 'Page style sheet' and 'Page fonts and colours'
9. Click 'OK' to close the 'Preferences' box

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How do I change the font size on healthhelpnow-nhs.net in Opera?

1. On the view bar at the top of the page you can choose to zoom the contents of a page (text and images) from 20% - 1000% by clicking on the drop down list.
2. Select the magnification of the page that is most suitable for you.

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How do I stop images downloading in Opera?

1. This allows you to only view text and the page will load much faster
2. From the main menu, go to the 'File' menu and select 'Preferences'
3. Select 'Multimedia'
4. Next to Images you will see a drop down menu. Click on the arrow to expand the menu and select 'Show no images'
5. Click 'OK' to close the 'Preferences' box

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Firefox

  • How do I ignore the font / colour settings specified on healthhelpnow-nhs.net in Firefox?
  • How do I change the colours of the text and background on healthhelpnow-nhs.net in Firefox? 
  • How do I change the font style on healthhelpnow-nhs.net in Firefox?
  • How do I change the font size on healthhelpnow-nhs.net in Firefox?
  • How do I stop images downloading in Firefox?

How do I ignore font / colour settings on healthhelpnow-nhs.net in Firefox?

1. From the main menu, select 'View'.
2. Select 'Page Style' from the menu.
3. Here you can turn off the font and colour settings applied to NHS Choices.

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How do I change the colours of the text and background on healthhelpnow-nhs.net in Firefox?

1. From the main menu, select Tools.
2. Select Options.
3. From the list of options, select 'Content'.
4. In the 'Fonts & Colours' section, click the 'Colours...' button.
5. Here you can change the background and text colours.

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How do I change the font style and font size on healthhelpnow-nhs.net in Firefox?

1. From the main menu, select Tools.
2. Select Options.
3. From the list of options, select 'Content'.
4. In the 'Fonts & Colours' section, you can choose a different 'Default font' and choose an alternative 'Size' to suit your needs.

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How do I stop images downloading in Firefox?

1. From the main menu, select Tools.
2. Select Options.
3. From the list of options, select 'Content'.
4. In the list of settings available, untick the 'Load images automatically' check box.

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Safari

  • How can I ensure the text is displayed to a certain size on healthhelpnow-nhs.net in Safari?
  • How do I change the font size on healthhelpnow-nhs.net in Safari? 
  • How do I stop images downloading in Safari?

How can I ensure text is displayed to a certain size on healthhelpnow-nhs.net in Safari?

1. From the main menu, select 'Edit'.
2. Select ‘Preferences’ from the menu.
3. Click Advanced.
4. Select the checkbox to never use fonts smaller than the selected size.
5. Choose a font size from the pop-up menu.

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How do I change the font size on healthhelpnow-nhs.net in Safari?

1. From the main menu, select 'Edit'.
2. Select ‘Preferences’ from the menu.
3. From the list of options, select 'Appearence'.
4. You can ‘Select’ a different 'Default font' and choose an alternative 'Size' to suit your needs.

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How do I stop images downloading in Safari?

1. From the main menu, select 'Edit'.
2. Select ‘Preferences’ from the menu.
3. From the list of options, select 'Appearence'.
4. Untick the ‘Display images when the page opens' check box.

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Google Chrome

  • How do I change the font style and font size on healthhelpnow-nhs.net in Google Chrome?
  • How do I stop images downloading in Google Chrome?

How do I change the font style and font size on healthhelpnow-nhs.net in Google Chrome?

1. From the main menu, select ’Options’.
2. Select ‘Content Settings‘ from the ‘Under the Bonnet’ tab.
3. From the list of options, click on 'Change font and language settings'.
4. In this section you can choose a different 'Default font' and choose an alternative 'Size' to suit your needs.

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How do I stop images downloading in Google Chrome?

1. From the main menu, select ’Options’.
2. Select ‘Content Settings‘ from the ‘Under the Bonnet’ tab.
3. From this click on the ‘Images’ tab
4. In the list of settings available, tick the ‘Do not show any images’ radio button.

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Access keys

We have provided a series of keyboard shortcuts intended to help users who have difficulty in using pointing devices such as a mouse. This website uses the UK Government access key system and the following information summarises each of the keyboard shortcut commands available to you.

Depending on your browser type the pages can be accessed in the following ways:
Windows-based systems, in general, press the 'Alt' key and the relevant access key:

  • if you are using Microsoft Internet Explorer version 4 then press 'Alt' and the relevant number/letter at the same time
  • if you are using Microsoft Internet Explorer version 5 or 6 then press 'Alt' and the relevant number/letter, then press the 'Enter' key
  • if you are using Netscape version 6 or later, or Mozilla, then press 'Alt' and the relevant number/letter at the same time

With Macintosh-based systems, press the 'Ctrl' key and the relevant access key

The www.healthhelpnow-net.net website currently supports the following keyboard shortcuts:

Key Function Enabled
Alt + S skip navigation Yes
Alt + 0 the menu page of access keys Yes
Alt + 1  home page Yes
Alt + 2 what's new No - not applicable
Alt + 3 site map Yes
Alt + 4 search facility Yes
Alt + 5 frequently asked questions No - not applicable
Alt + 6 help Yes
Alt + 7 complaints procedure No
Alt + 8  terms and conditions Yes
Alt + 9 feedback Yes


 
 
 
 
 
 
 
 
 
 
 
 

Please note that not all pages have these access keys enabled at present.

If you have any difficulties or would like to suggest additional access keys, please contact us.


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Mapping

www.healthhelpnow-nhs.net strives to meet the needs of computer users with visual impairment or other conditions that limit accessibility. Due to graphics-intensive nature of the geographic information on this site, we can only apologise that this cannot yet be presented in an accessible format. If you would like assistance with locating an organisation, please contact them using the telephone or address details supplied.

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Non-emergencies call 111.

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