Some GP practices may close for a short period during the day. If when you telephone the practice you reach a voicemail message, follow the instructions on the message. If you cannot get through to your practice or there is no voicemail message, and you need medical help urgently, dial 111. In a life-threatening emergency dial 999. If you are struggling to get through when phoning the GP practice, remember that the busiest times are first thing in the morning, especially on Monday. You may wish to consider phoning later in the day if you do not need to contact the practice urgently. If you are having difficulty getting an appointment many GPs offer telephone consultations. For more information ask the receptionist or check the practice website. Most practices now offer online access to appointment booking, ordering repeat prescriptions and access to your medical record. You need to register for these services in person before you can use them, but once registered you can access ‘Patient Online Services’ from your practice website. If you are unable to attend a planned appointment, please ensure you cancel it in advance.